Warranty & Complaints

We are working hard to make sure there is nothing to complaint about. However, sometimes things just go wrong. We're here to fix that. Just let us know and we will find a solution.


We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, something might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will find a replacement for the product free of charge.


There is a possibility that something might happen which is not  according to plan. We recommend that you first disclose any complaints by mailing us at dewi@cutestuff.nl. We're sure to find a solution. If this is not the case, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only). As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.